DELIVERY POLICY
Delivery Condition:
To honor our satisfaction guarantee, the recipient will be called prior to delivery to confirm availability. Substitutions may be necessary to ensure your order is delivered in a timely manner.
Same Day Delivery:
Same-day delivery is available Monday through Sunday, with your choice of delivery timing from 9am – 6pm. Orders received after 1:00pm may be delivered the next delivery day, unless you contact us to make a special request. Choice of delivery timing can’t be guaranteed on Holidays, Annual Festivals, Hallmark Holidays and peak floral delivery periods, due to demand.
When the Recipient Is Not Home:
We will attempt to reach the recipient via phone call. If still unreachable, we may choose to leave the arrangement with a neighbor or manager (of the building) and leave a note to the recipient notifying them who accepted the arrangement on their behalf. If the area is secure, we may leave the arrangement at the door. We may also leave a note on the recipient's door asking them to call our floral-shop and arrange a convenient time for re-delivery. If the recipient is at work all day, we suggest sending the arrangement to their workplace.
Please provide all necessary Information:
Please make sure that your order information is accurate and complete - in order to avoid delivery delays. This would include the address, apartment or suite #, buzzer # if needed, and especially the best phone number to reach the recipient.
